Effective Date: [15th December 2023]

At Vigorre Coffee, we are committed to safeguarding your privacy and maintaining the security of your personal and business information. This Privacy Policy outlines how we collect, use, and protect data when you engage with our website, services, and conduct business with us. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect:

a. Personal and Business Information: When you create an account, place an order, or engage in B2B transactions, we collect personal and business information such as names, addresses, contact details, company information, payment information, and any other data necessary for order processing and business communication.

b. Usage Information: We collect information about your interactions with our website, including pages visited, IP addresses, browser types, and device information. This helps us enhance our website and improve user experience.

2. How We Use Your Information:

a. Order Processing: We use your personal and business information for processing and fulfilling orders, including shipping and delivery through third-party partners.

b. Communication: We may use your contact details to communicate with you about orders, business transactions, promotions, and updates related to our products and services.

c. Payment Processing: Your payment information is securely processed through a third-party payment gateway. We do not store your credit card or financial information.

3. Sharing Your Information:

a. Third-Party Partners: We share your information with third-party partners, such as delivery and shipment companies and payment processors, to fulfill orders and facilitate business transactions.

b. B2B Transactions: In the case of B2B transactions, we may share your business information, including company details and transaction history, with authorized partners, suppliers, and financial institutions for transaction verification and credit assessment purposes.

4. Data Security:

We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Data Retention:

We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Refund Policy:

a. We do not offer refunds for coffee, accessories, or equipment purchased through our website.

b. In the case of damaged or broken accessories, such as glassware, we will assess each return request individually. Please contact our customer support team to initiate a return request.

7. Your Choices:

You have the right to access, correct, or delete your personal and business information. You may also choose to opt out of receiving promotional communications from us by following the instructions provided in our emails.

8. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes through our website or other means.

9. Reservation of Rights:

a. We reserve the right to disclose your information, including personal and business data, to comply with legal obligations, protect our rights and property, and respond to legal requests.

b. In B2B transactions, we reserve the right to share business information with authorized partners and financial institutions to facilitate transactions, perform credit assessments, and manage business relationships.

10. Contact Us:

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our Customer Support team at [Contact Page/ Contact Form/ contact@vigorre.com]

https://vigorre.com/

Vigorre FZE

SRTI Park Sharjah, UAE. 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.